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FAQs @ Frequently Asked Questions

Do you have any doubts? Don´t worry! In this section you will find all the answers to your questions. Browse through the tabs according to the type of question you need to solve, open the answer to your question and convince yourself that with the Hotel Estival Centurion, there are all advantages! If you cannot find the answer you were looking for, we will be happy to assist you by phone (+34) 977 65 02 77, by sending an email to booking@torredelamora.com or through the contact form on our official website.
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How can I book?

Directly on our website. To formalize your reservation, you will have to indicate your credit card´s details.

How to confirm reservation payments?

If you have booked through our website, in the upper right part of the web you will find the menu with the section "My reservation" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.

Cancellations and changes (We do not have cancellation insurance)

Cancellation policy: You can cancel or modify your reservation without any cost up to 48 hours before the day of your arrival. After this period, the charge for the first night will not be returned. Likewise, in case of no-show, the charge for the first night will not be returned.

Considering the current situation, your booking may be modified or cancelled, arising in this case, the right to a total or partial refund of any amount previously paid.

Can I reserve a specific number of accommodation or pitch?

The numbering of the accommodation or the pitch is assigned by the reservations department according to availability and internal organization. Although you can send us your preferences, but these are neither guaranteed nor confirmed in advance, as are subject of availability. Door by door accommodations are neither guaranteed nor confirmed.

What towns or cities are close to the camping?

Altafulla 2 km, Tarragona 10km and Barcelona 90 km.

Accommodation capacity

Depending on the type of accommodation, the capacity can be 4, 5 or 6 people (counting children and babies). Not allocated visitors are not allowed.

Schedules

The established check-in time for the accommodations is at 4:00 p.m. Early check-in is subject to availability upon arrival at the campsite (without confirmation before arrival).

The departure time is at 10.00 am. for accommodation.
Late check out: ask for availability and rates upon arrival (during high season from June 15 to September 15 this service is not available).

In the current situation and depending on occupancy level, the use of campsite services and facilities once your accommodation has been released may not be allowed.

Cots / high chairs

Cots: Prior reservation, at no extra cost. Subject to availability.
High chairs: We do not have.

Barbecues

Barbecues are not allowed throughout the campsite as they are in a PEIN Area (Protected Area), only the use of electric or gas barbecues is allowed.

Are there accessible accommodations for people with reduced mobility?

We do not have fully adapted accommodation for the persons with reduced mobility.

Change of towels and sheets

For stays less than 7 nights towels nor sheets are not changed.
For stays of 7 nights, 1 change of towels (Wednesday or Sunday) will be offered.
For stays of 14 nights or more, towels will be changes twice per week (Wednesday and Sunday) and sheets will be changed one time per week (Wednesday or Sunday).
For the change, you must leave them on the outside table in the morning.

Cleaning of accommodation

The campsite will request € 150 in cash at the entrance as a deposit, to cover possible damages at the exit of the clients. The accommodations must be returned in the same cleanliness conditions as on arrival, with clean kitchenware, garbage removed, empty refrigerator, sheets and towels deposited in the shower tray. Otherwise, a penalty of € 50 must be paid. No cleaning is done during the stay.

Plot capacity

6 people (counting children and babies).

Plot times

The established time for check-in and check-out for the plots is at 12:00 a.m.

Are pets allowed?

We know that your best friend is very important to you but for hygiene and safety reasons in the accommodation of our campsite, pets are not allowed, except for guide and assistance dogs, presenting the official and obligatory supporting documentation.
You can always turn to reputable kindergartens in your area so that your pet is in good hands during your holidays.
However, one pet per plot is accepted (check the rate). Breeds considered potentially dangerous that are included in the Generalitat de Catalunya list are NOT allowed: Tosa Inu, Fila Brasileiro, Dobermann, Rottweiler, Akita Inu, American Staffordshire Terrier, Dogo Argentino, Pit Bull Terrier, Staffordshire Terrier, ... ( On the check in the pertinent documentation in order will be requested).

Electricity and water supply

Electrical connection: 6A to 220V.
Water: No water drain in the plots. There are sources of water supply scattered throughout the campsite.

Is there any shade on the plots?

They have pitches with shade in some areas of the campsite.

What does the price of the plots include?

1 adult + 1 car / motorcycle + caravan / motorhome / tent.

Is it possible to rent a fridge?

Contact the Càmping to inform them of external rental companies.

Are there adapted bathrooms for people with reduced mobility?

Divided into blocks, they are all made up of showers and sinks with hot water, WC, hand dryer and in some a hair dryer.
You will find toilets adapted for the disabled in some blocks.

Are there children's toilets?

Equipped with bathtubs, changing tables, toilets and sinks, with hot water and in some with heating.

Can you receive visits during your stay?

They are not admitted in high season and the rest of the season subject to availability.

It is possible to spend a day at the campsite without staying?

You cannot enjoy the facilities without staying.

Is the restaurant at the campsite accessible?

If possible, always by reservation. Access to the restaurant does NOT include the enjoyment of the pool or other facilities.

Where can I park the vehicle?

Depending on the accommodation you have a car park or the staff will indicate the common areas closest to your accommodation to park the vehicle. Only one vehicle is allowed per accommodation or pitch.

Access hours to the campsite

The vehicle access barriers are closed from 00:00 midnight to 7:00 a.m. The pedestrian access is possible 24 hours a day.

What are Reception opening hours?

Monday to Sunday from 8 a.m. to 10 p.m. From 10 p.m. you can check in with security personnel, always with a reservation already confirmed. From 10 p.m. NO access to the campsite is allowed without reservation or from unregistered persons.

Swimming Pool

The conditions of admittance can be found at the entrance of the pool area. Children under 10 years must be accompanied by an adult who has the total responsibility of the child in all time. Swimmings suites are obligatory. It is not allowed jumping to the water or diving for the safety reasons. Inflatables, fins, balls or water guns are prohibited. Breach of the rules of the pool may result in expulsion.

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