GENERAL CONDITIONS
RESERVATION AND CANCELLATION CONDITIONS
PAYMENT OF THE RESERVATION: To formalise the reservation a payment of 30% of the total amount of the stay must be made. The rest of the amount will be paid on the day of arrival at the campsite.
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The reservation is personal and non-transferable.
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Once the reservation has been made, the price agreed at the time of making it will be kept. Possible promotions or discounts offered later may not be applied.
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CANCELLATION CONDITIONS: with more than 7 days before the day of arrival, 100% of the reservation deposit will be refunded. Changes/modifications to the reservation are allowed, although subject to availability as well as changes in the rates and conditions of the new dates.
The cancellation/modification must be formalised by this reservas@torredelamora.com.
The cancellation/modification must be formalised by this reservas@torredelamora.com.
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Cancellations made less than 7 days in advance will result in the loss of 100%. Changes are NOT allowed.
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REFUND OF STAY: in the case of not making the entire booked stay, the client will not be entitled to a refund for the days not consumed.
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*In view of the current situation, your reservation may be modified or canceled, in which case you will be entitled to a full or partial refund of any amount previously paid.
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NO SHOW: the reservation will be kept until 12:00 noon on the day after the contracted check-in date. After the cut-off time, the reservation will be CANCELED and will mean the loss of 100% of the reservation deposit.
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NUMBERING OF THE ACCOMMODATION OR PLOT: will be assigned by the reservations department according to availability and internal organization. You can make your preference in the observations section within the reservation process.
VISITS AND SCHEDULE
VISITS: Visitors will not be admitted.
ENTRY AND DEPARTURE SCHEDULE:
- Check-in time at the accommodation: 4:00 p.m.
- Time of entry into the plot: 12:00 h.
- Departure time in accommodation: 10:00 h.
- Departure time in plot: 12:00 h.
- Late check out (late departure): subject to availability (from 06/03 to 09/15 it is not available).
- Arrival at the campsite is allowed on the first day after 11:00 a.m. and all our facilities can be used while waiting for the accommodation to be delivered.
- The reception service ends when the department closes, at 10:00 p.m. Once this time has passed, you will only be able to choose to collect the keys, no other management can be carried out.
- On the day of departure, you will have to leave the accommodation at 10:00 am and in good condition. They must park the vehicle outside and may continue to use our facilities and services until 1:00 p.m. maximum.
HOURS OF SILENCE: (24:00 to 7:00) AND REST (from 1:00 p.m. to 4:00 p.m.): From midnight until 7:00 a.m. silence will be absolute and the circulation of any type of vehicle will not be allowed.
RATES
Rates will be applied to the number of nights spent on the site. The official 'night' ends at 12 noon. Departures after 12 noon will be charged an additional day. The campsite has established a minimum price per plot. VAT included in the rates.
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TOURIST TAX: the tourist tax is €0.66 per person per night (to be paid directly at reception) with a maximum of 7 nights from 17 years of age.
*Important: the tourist tax varies depending on the location of the establishment and its characteristics. The tourist tax in Catalonia is paid per person and per unit of stay.
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